1070 West 2100 South
Salt Lake City, UT 84119
100 First Stamford Place, Ste. 700
Stamford, CT 06902
United Rentals (NYSE:URI) was founded in 1997 and quickly became the world’s largest equipment rental provider. Today, our company continues to build on its industry leadership with a best-in-class range of resources and the largest customer service network of its kind in North America. United Rentals deploys over $8.4 billion of fleet (original equipment cost) through more than 880 branches, a centralized reservation service and online capabilities. Our branches are fully integrated through technology, allowing them to collaborate on solving customer needs. Customers United Rentals’ customer base is a diverse mix of construction and industrial companies, utilities, municipalities, government agencies and others. Most of our customers align with three categories: approximately 51% are non-construction, such as industrial; 45% are non-residential construction; and 4% are residential. To serve this base, we employ customer service professionals who have firsthand knowledge of equipment capabilities and site challenges. Their expertise, together with our company’s commitment to safety, are compelling competitive advantages.
United Rentals serves its customers as a single-source solution, provided through two business segments: General Rentals and Specialty Rentals: General Rentals offers construction, industrial and homeowner equipment for rent, and related services. Specialty Rentals includes the rental of equipment and tools for underground construction, temporary power, climate control, fluid transfer, disaster recovery, onsite tool management and related services. To serve specific sectors of our customer base, United Rentals has a comprehensive National Accounts program, industrial specialists and government sales specialists. Additional customer services are provided by the company’s centralized, toll-free call centers, emergency response teams, and individuals dedicated to larger accounts, such as managed services consultants and single points of contact. Beyond Equipment The United Rentals safety culture takes a no-compromise approach to loss prevention and safe behavior. Examples of safety initiatives include the company’s Injury and Illness Prevention Program, branch safety meetings, driver safety programs and United Academy™ training and certification management portal for customers and employees.